Terms & Conditions

1. Definitions

The following terms, when used in this Agreement, shall have the meanings set out below unless the context clearly requires otherwise.

2. Eligibility & Jurisdiction

2.1 Age Requirement

You must be at least 21 years of age to create an Account and use any sevip2 service. By registering, you confirm and warrant that you meet this minimum age requirement. sevip2 reserves the right to request documentary proof of age at any time and to suspend or close any Account where this requirement cannot be satisfied.

2.2 Geographic Eligibility

The Platform is operated primarily for players located in Indonesia. By creating an Account, you represent that you are legally permitted to participate in online betting activities under the laws applicable to your place of residence. It is your sole responsibility to ascertain the legality of online gambling in your specific jurisdiction before registering. sevip2 does not accept registrations from jurisdictions where online gambling is explicitly prohibited.

2.3 Residency Representation

You represent that you are a resident of Indonesia or a jurisdiction where accessing the Platform is lawful. If you relocate to a jurisdiction where such access becomes unlawful, you must immediately cease using the Platform and notify us so that your Account can be appropriately managed.

3. Account Registration

3.1 Registration Process

To access sevip2 services, you must complete the online registration form, providing accurate, complete, and current information including your legal full name, date of birth, Indonesian mobile number, and a valid email address. You must also create a secure password of not fewer than eight characters, combining letters and numerals.

3.2 One Account Rule

Each Player is permitted to hold exactly one Account. Registering multiple Accounts — whether under your own name, a pseudonym, or through another person — is a material breach of this Agreement. Upon discovery of duplicate Accounts, sevip2 will close all associated Accounts, void all pending bets, and may permanently ban the registered email addresses, phone numbers, and payment methods involved.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. sevip2 will not be liable for any losses arising from unauthorized access to your Account that results from your failure to keep credentials secure. If you suspect unauthorized access, contact support immediately via live chat, WhatsApp, or Telegram.

3.4 Accuracy of Information

All information provided during registration and subsequently must be truthful and accurate. You must promptly update your Account details if any information changes. sevip2 reserves the right to suspend an Account and delay withdrawals pending verification if discrepancies are identified between your registered information and KYC documentation.

3.5 Account Closure by Player

You may request Account closure at any time by contacting our support team. Any remaining real-money Balance will be returned to your designated payment method within five (5) business days, subject to completion of any outstanding wagering requirements and KYC verification.

4. Identity Verification (KYC)

4.1 Mandatory Verification

In accordance with our obligations under internationally recognized anti-money-laundering (AML) standards and responsible gaming best practices, sevip2 requires all Players to complete identity verification (KYC) before processing withdrawal requests exceeding Rp 500.000 or upon reaching cumulative deposits of Rp 5.000.000, whichever occurs first.

4.2 Required Documents

• Government-issued photo ID: Indonesian Kartu Tanda Penduduk (KTP), valid passport, or driver's licence — clearly showing name, photograph, date of birth, and document number.
• Proof of address: A utility bill (electricity, water, gas), bank statement, or official government correspondence dated within the last 90 days, displaying your name and residential address.
• Selfie verification: A clear photograph of you holding your government-issued ID beside your face. Both your face and the ID details must be fully legible.
• Payment method verification: Screenshot or statement confirming ownership of the bank account or e-wallet used for deposits, where requested by the compliance team.

4.3 Processing Time

Standard KYC review is completed within 1 to 24 hours of receiving a complete documentation set during operational hours (09:00–22:00 WIB, seven days a week). Submissions during Indonesian public holidays may take up to 48 hours. You will receive email confirmation upon successful verification.

5. Deposits

5.1 Accepted Payment Methods

sevip2 accepts deposits via the following Indonesian payment channels:

• Local bank transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia)
• E-wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

5.2 Minimum and Maximum Deposits

The minimum single deposit amount is Rp 10.000. Maximum single deposit limits vary by payment method and account verification status. Verified accounts enjoy higher deposit ceilings. Specific limits are displayed within your Account dashboard at the time of deposit.

5.3 Deposit Processing Time

Deposits via Indonesian bank transfer and e-wallets are credited to your Account balance within 2 minutes under normal operating conditions. During periods of high transaction volume or scheduled bank maintenance windows, processing may take up to 30 minutes. If a deposit has not been credited after 30 minutes, contact our support team with your transfer receipt for manual verification.

5.4 Currency

All deposits are processed and held in Indonesian Rupiah (IDR / Rp). sevip2 does not accept deposits in foreign currencies. Any funds transferred in a currency other than IDR will be rejected and returned to the originating account, less any bank conversion or return-transfer fees imposed by the sending institution.

5.5 Deposit Responsibility

You must only deposit funds from payment accounts registered in your own name. Deposits from third-party accounts — including accounts held by family members, friends, or business associates — are not permitted. sevip2 reserves the right to return funds to their source and suspend the receiving Account pending investigation when third-party payment origins are identified.

6. Withdrawals

6.1 Withdrawal Eligibility

Withdrawals are available to Players who have completed KYC verification and whose Account is in good standing with no active compliance investigations. Real-money Balance derived from genuine deposits may be withdrawn at any time subject to the conditions below. Bonus Credits and wagering-requirement-locked winnings are not withdrawable until all applicable conditions have been met.

6.2 Minimum and Maximum Withdrawals

The minimum single withdrawal amount is Rp 50.000. Daily withdrawal limits apply and are displayed within your Account dashboard. Players on VIP tiers may be eligible for elevated daily withdrawal ceilings upon request.

6.3 Processing Time

Withdrawal requests are reviewed and processed within an average of 5 minutes during operational hours (09:00–22:00 WIB). Requests submitted outside these hours are queued and processed from 09:00 WIB the following day. Requests that trigger an AML review may take up to 5 business days while the compliance team completes its assessment.

6.4 Withdrawal Method

Withdrawals will be remitted only to a payment method registered in the same name as the sevip2 Account. sevip2 does not process withdrawals to third-party bank accounts or e-wallets under any circumstances. The withdrawal method must match the primary deposit method where operationally feasible.

6.5 Withdrawal Fees

sevip2 does not charge a platform fee for standard withdrawals. However, your receiving bank or e-wallet provider may impose their own incoming transfer fees, which are outside sevip2's control. Any such fees are the responsibility of the Player.

7. Bonuses & Promotions

7.1 General Bonus Terms

sevip2 offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback schemes, free spins, and tournament prizes. Each promotion is governed by its own specific terms, which are published on the relevant promotion page. In the event of any conflict between promotion-specific terms and these general Terms & Conditions, the promotion-specific terms shall prevail with respect to that promotion only.

7.2 Wagering Requirements

Unless stated otherwise, all Bonus Credits are subject to a wagering requirement that must be completed before any bonus-derived funds may be withdrawn. Wagering requirements are expressed as a multiplier of the bonus amount (for example, a 10× wagering requirement on a Rp 100.000 bonus means you must place total bets of Rp 1.000.000 using bonus funds before withdrawal is permitted). Different game types contribute differently to wagering completion:

• Slots: 100% contribution
• Live Casino (Baccarat, Roulette, Blackjack): 10% contribution
• Sports Betting (pre-match, minimum odds 1.50): 100% contribution
• Crash Games: 50% contribution
• Togel / Lottery: 0% contribution (excluded from wagering)

7.3 Bonus Expiry

Bonus Credits that are not used and wagering requirements that are not completed within the timeframe specified in the relevant promotion terms will expire and be removed from your Account without notice. Expired Bonus Credits are not reinstated under any circumstances.

7.4 Bonus Abuse

sevip2 actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim a single-use bonus, placing low-risk offsetting bets to meet wagering requirements without genuine risk, exploiting technical errors or misconfigured promotions, and collusion between accounts. Upon detection of bonus abuse, sevip2 reserves the right to void all associated bonuses and winnings, suspend the Account, and permanently ban the Player from future promotions.

7.5 Promotional Changes

sevip2 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bets or wagers already validly placed under the promotion's original terms.

8. Game Rules & Betting

8.1 Applicable Game Rules

All games available on the sevip2 Platform — including slots, live casino tables, togel (Indonesia's numbers lottery), sports betting markets, crash games, and table games — are governed by the specific rules published for each game or market within the Platform interface. Players are responsible for reading and understanding game-specific rules before placing wagers.

8.2 Sports Betting

Sports betting markets including football (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, AFF Cup, FIFA World Cup), badminton, basketball, MotoGP, and e-sports are subject to our Sportsbook Rules, which govern settlement of bets in the event of postponements, abandonments, walkovers, and rule changes. Bandar bola (comprehensive football betting) and mix parlay (accumulator) markets require all selections to be correct for the accumulator to win; a void selection reduces the accumulator to the remaining legs.

8.3 Void Bets and Technical Errors

sevip2 reserves the right to void any bet placed at incorrect odds resulting from a manifest error, system malfunction, or data feed failure. In such cases, the original stake will be returned to the Player's Account. sevip2 is not liable for any losses arising from reliance on incorrectly displayed odds, game outcomes, or balance figures caused by technical errors.

8.4 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all markets and game types and are displayed within the game interface or betting slip prior to placement. sevip2 reserves the right to adjust stake limits for individual Players or markets at its sole discretion without prior notice.

8.5 Provably Fair Gaming

All RNG-based games on the Platform use certified random number generation systems audited by independent international testing agencies. Outcome integrity is maintained through provably fair algorithms. Players who believe an outcome is erroneous must raise a dispute within 72 hours of the event via the support team.

9. Responsible Gaming

sevip2 is committed to promoting responsible gaming and providing tools that enable Players to maintain control over their activity. Gambling is intended as entertainment. If you feel that your gambling has become problematic, please visit our dedicated Responsible Gaming page for self-assessment tools, guidance, and support resources. The following tools are available to all Account holders:

• Deposit limits: Set daily, weekly, or monthly deposit caps through your Account settings. Reductions take effect immediately; increases require a 24-hour cooling-off period.
• Session time limits: Configure maximum session lengths after which you will be automatically logged out.
• Reality checks: Periodic on-screen reminders of time elapsed and net gaming position during a session.
• Time-out: Temporarily suspend your Account for periods of 24 hours, 7 days, 30 days, or 90 days.
• Self-exclusion: Permanently exclude yourself from the Platform by contacting support. Self-exclusion is irreversible for the selected period (minimum 6 months, up to permanent).

10. Prohibited Activities

The following activities are strictly prohibited on the Platform. Engaging in any of these activities constitutes a material breach of this Agreement and will result in immediate Account suspension, forfeiture of Balance, and potential legal action:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in an unauthorized manner.
• Match-fixing, spot-fixing, or any form of corrupt influence over the outcome of sporting events on which bets are placed.
• Money laundering, including depositing funds derived from illegal activity or using the Platform to structure transactions to evade reporting obligations.
• Creating multiple Accounts or allowing another person to operate your Account.
• Colluding with other players in any card game, tournament, or bonus scheme.
• Attempting to hack, reverse-engineer, or interfere with the Platform's software, servers, or network infrastructure.
• Posting false, misleading, defamatory, or abusive content in any communication channel associated with sevip2.
• Circumventing geographic or access restrictions through VPNs, proxies, or other technical means.
• Exploiting software bugs, glitches, or misconfigured game parameters for financial gain without reporting them to support.

11. Intellectual Property

All content on the sevip2 Platform — including but not limited to the brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of sevip2 or its licensed content providers. No portion of the Platform may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means without the prior written permission of sevip2.

Game assets, logos, and software provided by third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, PG Soft, and others remain the intellectual property of those respective studios and are used under licence. Any unauthorized reproduction of such assets is a violation of those studios' intellectual property rights.

12. Limitation of Liability

12.1 Platform Availability

sevip2 endeavours to maintain Platform availability 24 hours a day, seven days a week, but does not guarantee uninterrupted service. Scheduled maintenance, third-party infrastructure failures, force majeure events, and regulatory interventions may cause temporary downtime. sevip2 is not liable for any losses — financial or otherwise — arising from Platform unavailability.

12.2 Maximum Liability

To the maximum extent permitted by applicable law, sevip2's aggregate liability to any Player arising from or related to this Agreement — whether in contract, tort, or otherwise — shall not exceed the total real-money deposits made by that Player in the 30-day period immediately preceding the event giving rise to the claim.

12.3 Exclusion of Consequential Losses

sevip2 expressly excludes all liability for indirect, incidental, special, or consequential losses, including loss of profits, loss of data, loss of goodwill, or loss of opportunity, even if sevip2 has been advised of the possibility of such losses.

12.4 Player Decisions

All betting and gaming decisions made through the Platform are made at your own risk. sevip2 provides no investment or financial advice and accepts no responsibility for any financial losses arising from your use of the Platform.

13. Amendments to Terms

sevip2 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered Players via email to the address on file and/or via a prominent notice on the Platform homepage at least 7 days before the changes take effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and request Account closure before the effective date. The most current version of these Terms is always accessible at https://sevip2.cam/terms-conditions.

14. Governing Law & Disputes

14.1 Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with internationally recognised principles of gaming and commercial law applicable to the operator's jurisdiction of licence.

14.2 Dispute Resolution

In the event of a dispute relating to the outcome of a game, settlement of a bet, or Account management decision, you must first submit a formal complaint to our support team by contacting [email protected] or via live chat. We aim to acknowledge all complaints within 24 hours and provide a substantive response within 5 business days.

If the dispute cannot be resolved at first-instance support level, it will be escalated to our senior compliance team. Disputes that remain unresolved after escalation may be referred to a mutually agreed independent dispute resolution body. All dispute proceedings will be conducted in English.

14.3 Limitation Period

No claim arising from this Agreement may be brought more than 12 months after the date on which the claimant became aware (or ought reasonably to have become aware) of the facts giving rise to the claim. Claims submitted outside this limitation period will not be entertained.

15. Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you wish to exercise any rights described herein, please contact the sevip2 support team through any of the following channels. All support is available in English and Bahasa Indonesia, 24 hours a day, 7 days a week.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly through the Platform interface — response within 2 minutes during peak hours
• WhatsApp & Telegram: Contact details available within your Account dashboard after login